Shipping Information

How are orders shipped?

Domestic (United States) Orders

All domestic orders (United States orders) are prepared, packaged, inspected, insured, and shipped out from our Frisco, TX, USA warehouse. We use domestic transportation services provided by USPS and UPS to make deliveries across the entire US including Hawaii, Alaska and outside terrorities.

International (outside of the United States) Orders

All international orders are currently prepared, packaged, inspected, and shipped out from our Frisco, TX, USA warehouse. We use international transportation services provided by DHL to deliver across the world.

All international shipments will include a commercial invoice with its full values and proper tariff codes declared for proper customs handling. Please allow a few additional days for your country's customs to properly inspect your package and assess a customs tax.

If this is your first time buying from the United States: please ensure to look into your country's import process to fully understand the import process and to determine if there will be any customs taxes levied on the package. As a general observation: if you pay a local sales tax for goods and services, you will most likely encounter the same kind of taxation during the import process. Every country is different so please ensure to understand your country's import process. Please also feel free to coordinate with us for a smoother customs process too!

Tracking Information

Once your package passes the customs inspection process, your package will then be transferred to your country's local post office to perform the final delivery.

Full tracking information is available and we will send you an e-mail with a tracking URL for visibility of your package from the carrier.

When should I expect my order to arrive?

Domestic (United States) Orders

We are currently averaging 4 business days from the time you place your order to a delivery at your shipping address in the United States. Our general US shipping timeline is 2-7 business days. The closer you are to our Frisco warehouse, the sooner you will receive your things.

Within the shipping timeline accounts for our preparation and packaging times.

All products available on our website are in stock and ready to ship.

If you need your things by a certain date please do not hesitate to contact us so that we can coordinate the scheduling of your package. 

International (outside of the United States) Orders

We are currently averaging 14 business days from the time you place your order to a delivery at your shipping address worldwide.

Our general international shipping timeline is 7-21 business days.

Within the shipping timeline accounts for our preparation and packaging times.

All products available on our website are in stock and ready to ship.

If you need your things by a certain date please do not hesitate to contact us so that we can coordinate the scheduling of your package.

What happens if my package is missing or stolen?

Don't worry!

Domestic (United States) Orders

It may simply be misplaced by the delivery driver or misscanned by the driver and arriving later than originally stated. Please let us know right away so that we can begin to prepare a free reshipment for you immediately.

While you are waiting, please:

1. Check around your mailbox, porch, any hidden areas and see if the delivery driver placed it there.
2. Check with your neighbors and see if they have received your package.
3. Drop a note in your mailbox with your tracking number so that your daily USPS driver can look into it too.

As soon as we ship your reshipment we'll send you another tracking URL!

Your original package may actually come in one day due to carrier errors and if that is the case please do let us know and we can provide you a free return label to ship it back to us.

International (outside of the United States) Orders

Your package is most likely at your local office. Please make sure to call your local post office and provide the tracking number to begin an investigation first.

Then contact us and we'll immediately start a formal inquiry with USPS to locate your package.

This process generally takes up to 30 days and usually during this process your local post office will perform the delivery. If this is the case, please do let us know so that we can close the formal inquiry.

What happens if my things came damaged?

Don't worry! Please reach out to us right away with a photo of the damaged item(s). We'll begin to process a free reshipment for those things for you!

As soon as we ship your reshipment we'll send you another tracking URL!