Returns & Exchanges
We want you to be happy with your CuteCrush purchase.
14-Day Returns
Return requests must be made within 14 days of delivery.
Original Condition
Items must be unused, unopened, and returned with their original packaging, tags, and accessories.
Contact Us First
Please contact us before mailing your return so we can review your request.
Returns
Returns must be requested within 14 days of delivery.
To be eligible for a return:
- Items must be unused, unopened, and in the same condition in which they were received.
- Items must be returned in their original packaging with all tags, accessories, and components included.
- A receipt or proof of purchase is required.
Non-Returnable Items
For hygiene, safety, licensing, or collectible-product reasons, certain items are not eligible for return or exchange.
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Please include your order number and photos of the item and packaging so we can review the issue.
If the issue is confirmed to be our error, we'll work with you to provide an appropriate replacement or refund.
Refunds
Once your return is received and inspected, we'll notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Your bank or credit card provider may require additional time to post the refund to your account.
In some circumstances, a partial refund may be issued when an eligible returned item is not received in its original condition or is missing packaging, accessories, or components.
Original shipping charges are non-refundable unless the return is due to an error by CuteCrush.
Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect, subject to product availability.
Please contact us before returning an item for exchange. If the same item is unavailable, we may offer a refund or another appropriate resolution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error by CuteCrush, such as receiving an incorrect, defective, or damaged item.
We recommend using a trackable shipping service for returns. CuteCrush is not responsible for return packages that are lost or damaged in transit.
9292 Warren Parkway, Suite 220
Frisco, TX 75035
United States
International Returns
International customers are responsible for return shipping costs and any applicable customs, duties, or other charges associated with returning an item, unless the return is due to an error by CuteCrush.
International shipping charges, customs duties, taxes, and import fees are non-refundable.
Need Help With a Return?
Contact us before sending your return and include your order number so we can assist you more quickly.
Contact Us